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 Service Advisors are (sales) People Too!
...It isn't surprising then that sometime we see a lack of appreciatio...ion, understanding, and attention to the service advisor role. In...Yet we sometimes fail to lead and coach service advisors as "salesp...
- Un-training. How to combat the deterioration of sales skills
...ver the years we have seen many automotive dealerships fall into th...month has heard at least 20 or 30 times “I’m not buying...ious. We need to be training and coaching our people regularly to ...
- The Most Expensive Training in the World!
...ver the years we have seen many automotive dealerships fall into th...month has heard at least 20 or 30 times “I’m not buying...ious. We need to be training and coaching our people regularly to ...
- Personal Accountability
...e unique characteristics of the automotive industry is that we have.... Proactive dealerships have real-time data available on traffic, p...gers the information they need to coach effort. Instead of: "Chris...
- Negotiation, “Working with your Coach”
...1 Minute) • Introduce the topic by asking everyone if they ...er ways of working with you/their coach. When is a Customer Turn ...n should we turnover? • Anytime we feel we are losing contro...
- To pause or not to pause?
... art of pausing can be a powerful tool in the sales process. There ...ales process. There is however, a time to pause, and a time not to ...lume and profit through training, coaching, and accountability syst...
- I just want to think about it
...ose words? Don't they always seem to come after you have spent over... a chance of solving it. The next time you hear: "I just want to th...lume and profit through training, coaching, and accountability syst...
- Let them know what's coming
Many times salespeople find themselves encountering sales resi...ce from a prospect who just seems to want to get some information a...lume and profit through training, coaching, and accountability syst...
- Don't Try So Hard - Make More Sales
...ales performance: try really hard to get the sale. Yes, you heard r...id back approach? Salespeople sometimes hold back so they can wait ...lume and profit through training, coaching, and accountability syst...
- Are you on the phone? Why not!
... training and consulting in the auto industry we are still surprise...ame people with some training and coaching find out that yes they c...y can salespeople who have a hard time making outgoing calls day to...
- Clients for life
...that you give outstanding service to your clients? 2. Do you have ...y not just once from you but many times over their lifetime?
Most...lume and profit through training, coaching, and accountability syst...
- Boss! That's my customer!
Whose customer is it anyway? The factory and dealership often ...t following that they need a full-time personal assistant handling ...lume and profit through training, coaching, and accountability syst...
- Building your own business
...w many sales consultants we run into at dealerships who have 5,10,1...up in proportion to the number of times you ask for them. • ...lume and profit through training, coaching, and accountability syst...
- You get paid to talk... so talk to someone who can pay you
... fun at work. Sure we do. However too often we see a large proporti...re success? Stop spending so much time talking to people who don't ...lume and profit through training, coaching, and accountability syst...
- Unapplied Time - In the sales department?
...Sales department? Isn't unapplied time a measurement of service dep...track each technician's time down to one tenth of an hour. The info...lume and profit through training, coaching, and accountability syst...
- Take that ojection away!
...he business. Now we are not going to suggest that you adopt that pu...de value, or something else! Many times it can be just procrastinat...lume and profit through training, coaching, and accountability syst...
- Let Them Know What's Coming!
Many times salespeople find themselves encountering sales resist...ce from a prospect who just seems to want to get some information a...lume and profit through training, coaching, and accountability syst...
- Avoiding Sales Objections
...he business. Now we are not going to suggest that you adopt that pu...de value, or something else! Many times it can be just procrastinat...lume and profit through training, coaching, and accountability syst...
- No Best Prices
...mean that it is a serious mistake to respond with a discounted pric...st thing we want to convey in our time with a customer is that we a...lume and profit through training, coaching, and accountability syst...
- Making NO the right answer
...is for people in a retail setting to say no? It's defensive shoppin...g I don't know.Well the number of times you ask a question and get ...lume and profit through training, coaching, and accountability syst...
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