The Most Expensive Training in the World!
Ever hear or say this: "my team has experience – they don’t need more training!" Over the years we have seen many automotive dealerships fall into the trap of viewing training or skill development as an event rather than a process. Once a salesperson has attended sales training they ...
Sales Management Monthly Critical Dates Calendar
Critical dates calendar Ø Daily one on ones. The challenge is to avoid getting caught up in the daily activities so a schedule of who will be responsible for one on ones must be scheduled. This would include a copy for sales staff and reception. Hold their calls until comple ...
Dealership Sales System Essentials
Dealership Sales System Essentials Recruitment and Hiring of a Sales TEAM. 1. Detailed job descriptions clearly define the Performance Standards around each of the activities in the Sales Process. 2. Sales professionals are hired to these Performance Standards and performance review ...
Boss! That's my customer!
Whose customer is it anyway? The factory and dealership often have very different ideas about who owns the customer but what about salespeople? We see this scenario in dealerships everywhere: a client comes into the dealership and meets a salesperson and begins working on finding a vehicle. A ...
Un-training. How to combat the deterioration of sales skills
My team has experience – they don’t need more training! Over the years we have seen many automotive dealerships fall into the trap of viewing training or skill development as an event rather than a process. Once a salesperson has attended sales training they are good to go right? ...